100% Auality Assurance
All of our products have CE, ISO and Some have FDA certificate. Besides, we have a QC team to control and inspect every single machine to make sure each machine in perfect condition before delivery.
For we know it will be a great trouble if machine has any problem during working time for oversea customs.
Warranty & After sales services
You need good after sales service after you buy a machine. We give full support to our customers,
Our services are as below:
online Customer Service: As a professional manufacturer and export company. we have special technician team, they are available by On-line talk, telephone, email etc. If you have any question about our machine, please contact them freely. We promise to help customers solving the question within 3 days. Most problems will be solved at this stage. Engineer Judgment: If our customers service do not work, our engineers will give their pinpoint solution to each case.
Warranty: Up to 36 months for repairing or replacement. During warranty period, customers will enjoy free repairing parts or necessarily replacement due to material and workmanship problem. But any man-made or inappropriate conduct damage and exhausted part will be excluded.
After warranty, we offer free charge for the repair of the machine, we just charge the cost of maintenance.
Instruction and Usage
We can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve easily.
Customization
If customer have any needs of customization or OEM service, please contact our staff for more information.
For appearance change, like logo, operating system background, outlook adding, print, language, it would be easy to achieve. For technology change, like PDT with two applicators, lipo laser combined with cavitation , please contact us for more support.
Distributing
SeaHeart cherish every chance to cooperate with every distributors or willing to assist buyer develop into a local distributors. Distributors will enjoy more supports from us, regarding of price terms, technical support,
customization, technical cooperation, exclusive policies, etc.
Payment
Generally, we accept the following payment methods: T/T (Bank transfer), Money Gram, Western Union, PayPal ,Trade Assurance.
Shipping
- Spot supply, only 2-3 days after payments ! Fast Shipping ! (working days, Not holiday seasons) after the payment being confirmed by the platform.
-For more options of our customers, we only give the Exw price, which factory price without shipping. But if you need, we offer as many shipping options as possible, including DHL, UPS, TNT, Fedex, EMS and Air mail. Normally we use DHL / Fedex for the shipment, it's door to door service. We will calculate the express shipping cost for you.
-Customer also can let your shipping agent to contact us, and we will do our best to cooperate with them.
-When you receive the items you ordered, in 24 hours, please check it carefully. Please contact us directly if you have any problems.